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Restaurant and Website Accessibility

Restaurant and Website Accessibility

The Heirloom Room: Creekside Restaurant & Bar , we make sure every guest enjoys a comfortable, safe, and seamless experience. We offer Restaurant and website accessibility features so that each guest can experience the best of what we offer.

Please feel free to look at the details below to see how we can meet your needs. If you have questions, email us at [email protected].

AccessibilityRestaurant Accessibility

General Accessibility

  • Accessible public entrance way without stairs
  • Fire alarms for the audio & visually impaired
Accessible Parking
  • Accessible without stairs
Seats, Tables, And Counters
  • Aisles of at least 36 inches between fixed seating
  • Accessible seating is distributed throughout the dining area
  • Accessible tables and counters are between 28 inches and 34 inches high
  • Accessible tables and counters have knee space at least 27 inches high x 30 inches wide x 19 inches deep
Public Restrooms
  • Accessible public restroom
  • Pictograms/symbols and raised lettering on restroom doors
  • Restroom entrance doorways are at least 32 inches wide, have accessible handles no higher than 48 inches from the ground
  • Pathways of at least 36 inches to all fixtures
  • Restroom stall with sufficient maneuvering space
  • Accessible stall with grab bars near the toilet
  • Space of at least 30 inches wide x 48 inches deep in front of the restroom sink
  • The restroom sink rim is equal to or less than 34 inches high
  • At least 29 inches of space from the floor to the bottom of the sink
  • Sink faucets, soap dispensers, and hand dryers can be operated with a closed fist
  • The restroom mirror has reflection surfaces at or below 48 inches from the ground
AccessibilityWebsite Accessibility

Accessibility Statement for The Heirloom Room: Creekside Restaurant & Bar

Date: 5/21/2024
This is an accessibility statement from The Heirloom Room: Creekside Restaurant & Bar

Measures to support accessibility

The Heirloom Room: Creekside Restaurant & Bar takes the following measures to ensure accessibility of The Heirloom Room: Creekside Restaurant & Bar:
  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Heirloom Room: Creekside Restaurant & Bar is fully conformant with WCAG 2.2 Level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Feedback

We welcome your feedback on the accessibility of The Heirloom Room: Creekside Restaurant & Bar. Please let us know if you encounter accessibility barriers on The Heirloom Room: Creekside Restaurant & Bar:
  • Phone: (865) 436-2561
  • Business Address: 333 Parkway, Gatlinburg, Tennessee 37738

Compatibility with browsers and assistive technology

The Heirloom Room: Creekside Restaurant & Bar is designed to be compatible with the following assistive technologies:
The Heirloom Room: Creekside Restaurant & Bar is not compatible with:
  • Older web browsers: Content may not function correctly on older versions of web browsers that lack support for modern web standards, HTML5 features, or CSS3 properties. Examples: Internet Explorer 6-8, and versions of Firefox, Safari, or Chrome no longer supported by the creators (typically up to two previous versions).
  • Non-standard browser configurations: Uncommon browser configurations, such as highly customized settings, extensions, or experimental features, may conflict with certain web content or accessibility tools.

Technical specifications

Accessibility of The Heirloom Room: Creekside Restaurant & Bar relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
  • HTML
  • CSS
  • JavaScript
These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of The Heirloom Room: Creekside Restaurant & Bar, there may be some limitations based on third party entities that are providing data into the site. Please contact us if you observe an issue.

Assessment approach

This website was assessed for accessibility by the following approaches:
  • Self-evaluation at site launch
  • External evaluation: a recurring automated check via API providing tests for WCAG 2.2 specifications. Ongoing testing was conducted on: 01/06/2025; 12/02/2024; 11/07/2024; 10/03/2024; 09/04/2024; 08/24/2024; 08/01/2024; 07/02/2024; 06/26/2024; 06/01/2024; 05/21/2024

Date

This statement was created on 9 February 2024 using the W3C Accessibility Statement Generator Tool.